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Review 3/15/2011
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Online shoppers beware! This is the worst company I have ever dealt with. They do not follow up, or follow through on orders. The only time they contacted me was to get my credit card number (they claim did not keep on file). I ordered a sofa and a matching coffee table last August, and after email inquiry and a long wait my sofa finally arrived in November. Emailed and asked about the table and was told that it was still on back order. Waited till January 2011 and emailed to find out the status and was informed via email that they have no record of me ordering the coffee table and the received another email with "perhaps you ordered the coffee table from another company." After several calls and emails they finally acknowledged that I did order the coffee table and was given three option: a substitution, reorder and get it delivered around end of April or May, or a full refund as third option. Opted for a full refund and was told that the refund check was mailed, will be mailed over and over but they never delivered. They finally credited my Credit Card account partially when I filed a complaint with the BBB and the California State Attorney's office of Consumer Affairs. They somehow satisfied both above agency and case was closed, but they still owe me the remaining amount and an apology letter. They kept emailing me that check will be sent and asked for my home address (not on file???) which I kept emailing them , but still no check. I am still waiting for my check for remaining amount and an apology letter. I have all email, phone records and other docs to back up my complaint.
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Business's response - on 3/16/2011
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We informed customer they coffee tables is special order> unfortunately there was delay and we advice that we can refund customer, refund was made right away
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