cowes' review of At Battery Company

At Battery Company

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Complaint Posted 5/29/2008
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Review 5/29/2008
I ordered a specific brand name battery for my home alarm. Instead of sending what I ordered, the company to it upon themselves to send a substitue without contacting me first. When I called to say I'd received the wrong battery and would like a full refund, they said thay would still charge me the re-stocking fee for the battery I sent back. The reason they gave is that although they sent a different brand of battery, the battery they sent was comparable and I could have still used it. I will never shop with them again and I will continue to warn others about the poor customer service practices this company displays.
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (877) 528-2288 Address   28918 Hancock Parkway
Valencia, CA 91355
Website   http://www.atbatt.com Email  
Contact   Young Lee Other  
 
 
 
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