Andrea L.'s review of Beauty Encounter

Beauty Encounter

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Customer Reviews & Ratings
Complaint Posted 2/5/2011
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Review 2/5/2011
Needed hair color for a client and saw this company online. Called them to make sure they had product and could get it here by date needed. Also confirmed over phone of address and shipping method.

Called them after not receiving it and was told I gave wrong address, they would re-ship. Turns out they used mail and not up s! They kept product without re-shipping and said I would have to pay for it. Bad customer service on their part! Only credited cost of product and not s/h!!!

BEWARE!!!! DO NOT USE THIS COMPANY!!!!!!
 
 
Business's response - by Jackie L.on 10/10/2011
Hi Andrea, we shipped the product to the exact address given to us by you. Our shipping info is clearly listed on our customer care pages. Please call us at 1-888-844-7730 if you have any questions.
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (888) 844-7730 Address   18480 Pacific Street
Fountain Valley, CA 92708
Website   http://www.beautyencounter.com Email   manie@beautyencounter.com
Contact   Manie Praksathong Other  
 
 
 
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