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Review 9/7/2011
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Bonnie and I have had the pleasure of dealing with you and your team as you worked to resolve several performance issues that we had with our Noritz tankless water heater.
Even though you did not install the original tankless system, and it had been almost 2 years since we had the unit installed by a different plumber, you accepted the challenge to make it work properly and after some dedicated detective work you got the system to work as advertised.
We were impressed by the way that you followed up each service visit with a phone call to determine if the issue had been resolved. In addition we were impressed with the professional manner in which your crew worked in your absence, without direct supervision, to correct some installation problems created by our original plumber.
Finally, we were very impressed with the professional manner in which you spoke with your crew as you worked through various troubleshooting techniques, the very analytical method that you followed in pursuing the problem, and most of all your endless patience in answering my numerous questions. No matter how irritated that I got with the unit not working properly you always gave me confidence that you could fix it properly, and you did.
We highly recommend to any one who is considering the installation of a tankless water heater to obtain the services of someone like yourself who has a working relationship with the manufacturer, who has an in-depth technical knowledge of the water heater, and who has the professionalism to see the job through to completion.
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