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Horrible Customer Service
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In October 2018, I changed my ADT account from one company servicing it to (unbeknownst to me) Blue Light Security. As a part of upgrading my Pulse System, I needed to return to the parent company ADT. I contacted BlueLightSec to end my service w/ them and activate it with ADT. As a part of this change, I was owed a refund of approx $170.00. After months of contacting representatives from BlueLightSec, (Rafaela, Dina, Linda) and hosts of others, everyone always said my refund was “processing”. Well, here I am Jan 2, 2019 and still no refund. Then, every time I asked for a supervisor and someone who could get this resolved for me. Each time I was denied a name or contact. Then, a few weeks ago, I was only given a first name - Roland and told the person didn’t have a last name. Now today, I asked to speak to Roland and requested his last name. Well, I was told I couldn’t speak directly to Roland - no customers can...This is absurd!?! After looking up the name Roland Gaber, I just learned today that he is president & CEO of BlueLightSec. Wow, I really think Roland needs to know that instead of solving customer problems, like mine, his employees instead practice giving people the run-around. And, even worst, when customers want/request to speak to him, his employees do not provide a way to contact him direct to explain their complaints/concerns with the way they’ve been treated by his employees. At this point, I want my refund from BlueLightSec of $170.00. And, I’m requesting BlueLightSec pay my monthly ADT fees for the next 90days, since they’ve essentially wasted 3 months of my time, lied to me over and over and to date have not refunded my money owed! Roland Gaber, if you get/read these reviews, my name is Lionel Lewis and I’m available to share my concerns further with you. I’ve tried working w/ your employees - to no avail! Now, I want to hear what you have to say!
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