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I should have read the reviews first
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I wouldn't wish the experience I've had with this dealership on my worst enemy. If I could give them 0 stars I would.
First, the dealer "lost" my wire deposit of $8000 for over a week. Then it took them over 2 weeks to ship the car to me. It arrived more than 4 weeks after it was fully paid for.
Then the title and paperwork took another week to arrive. But that was no big deal because the vehicle was in the shop for another 5 days. As soon as I started the vehicle I knew there was a major issue. 1) The water pump was screaming and needed replaced ($650) 2) The rear hatch and the rear door lock actuators were broken ($300ish).
I talked to Frank about these issues and he dismissed it entirely saying that it wasn't making noise when he had it. Whatever, it's my fault for not being there in person to drive the vehicle and taking these peoples' word for it.
So I went to the DMV in Nebraska and was sent away because the title was never reassigned to Century Motors from another dealer. I called Gina and was again told that I didn't know what I was talking about and to go back to my DMV (AKA wait in line for another 2 hours during Covid).
I finally got resolution on what needed to be done to make the paperwork right and sent the title back. I called in advance to let them know it would be there the next day WITH prepaid return shipping. I then called 2 days after it arrived to ask for an update and was told they were too busy to look into it today. It is now 7 days after the paperwork arrived on their desks and I called them to ask what was going on.
I have never had a less pleasant conversation in my life. I was accused of lying multiple times, told that I should have handled this sooner about 8 times, and was also told that they were going to harbor my paperwork because they didn't like my attitude. I clarified that I had heard that correctly and Gina promptly walked back that remark and said that it would be fixed and sent back as soon as they can. Finally, Gina said that it is impossible to get in contact with CarMax (the previous dealer) to resolve issues like this. I called CarMax and had the correct person on the phone within 30 seconds.
I told Gina that I would be reviewing this experience before ending the call. She called me right back saying "if you have a complaint just email us" not letting me get a single word in before she hung up on me.
This is the ABSOLUTE worst experience I've ever had with not only a dealership, but any business in general. Don't be fooled by their low mileage inventory. This place is AWFUL. I was going to wait to post this review until I had my paperwork back as to avoid them screwing me over again, but at this point I don't believe it is possible for them to treat me any worse. Save your money, stay away.
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