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Review 3/10/2010
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HORRIBLE customer service. I'm not exactly sure how they expect people to want to sign up with their company when they immediately ask for your credit card info and become combative when faced with questions. I spoke with a rep, Jed, who I found to be quite rude to me when I was merely trying to seek more information before blindly signing up with their company. I was calling on a rental property and all of a sudden I have to pay $40... I think I have the right to ask a few more questions even if you've "already stated the answer." I simply asked for a little more information before going any further and was told "Ma'am maybe you weren't listening but I already stated this and that"... that is not exactly my impression of what good customer service is. How about simply trying to answer my question rather than trying to point out whether I was or wasn't listening. In response to several complaints the company mentions each of their representatives is reading from a script. Is it unreasonable to assume that one rep may read faster than a customer is able to process the information. Is it unreasonable for me to clarify any information I have just heard or NOT heard. It would have been nice to hear "Ma'am I apologize, let me start over." OR "Ma'am I'm sorry if you have missed any information, please let me know what questions you have." To me THAT'S what good customer service is about... LISTENING to your customers NOT blaming them!
Before you decide to sign up with this company... read the log of complaints... it is very enlightening.
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