Jessica T.'s review of GoMerch.com

GoMerch.com

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Customer Reviews & Ratings
Complaint Posted 11/6/2016
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Worst experience i've ever had
This is literally the worst experience I've ever had ordering a product online. I ordered a sweater for my friend's birthday on October 16th. I received an e-mail on the 26th saying it had been shipped via USPS. I totally understand that it usually would take a month or so to be delivered, there was no rush. But then I received an e-mail exactly one week later saying I was being refunded (which I have yet to receive BTW) because the store I ordered from had closed. So not only was my friend not getting the sweater I ordered her, despite the fact that they had already sent me the shipping confirmation (so they lied fully to my face) but I won't get my 70$ back for another week minimum. Super unhappy with this service... they didn't offer any alternatives... terrible customer service, if I found out a product was being delivered by them I would not order it in the first place.
 
 
 
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Additional Business Information
Hours   Phone   (818) 882-3277 Address   1601 Alton Parkway, Suite B
Irvine, CA 92606
Website   http://www.gomerch.com Email   mike@gomerch.com
Contact   Mike Conroy Other  
 
 
 
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