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Review 2/25/2011
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I placed and order for window shutters blinds and shades with Rod Knight, the salesman and owner, on Nov 14, 2010 with a contracted delivery date of 6-8 weeks. I gave a deposit of $3K at that time. At 8 weeks I called Rod for the delivery date - this began a litany of excuses that lasted 4 weeks until finally ONLY the shutters (which look great) were delivered by some Vietnamese guys (who said they manufactured them in 10 days) on Feb 18. Rod said I had to pay the remaining balance (with a slight discount for the inconvenience) to the Vietnamese installers at that time, even though I did not receive the full order, or risk losing my deposit. He in effect held my deposit hostage to extract more money without fulfilling the obligations of the contract. I complied after receiving a promise from Rod that he would call me with the delivery date for the remainder of my order the following week. He did not call and is now not responding to my calls. It has been 15 weeks and I don't even have a delivery date for my shades!
Rod is a nice guy, but the customer service is TERRIBLE - I've had to call him no less than 10 times to get this far and it's still not over. Every time I talk to him, he gives more excuses and more promises to get back to me that he NEVER keeps. He over promises and under delivers every time. I hate to say this because I like supporting small business owners, but this company should be called Fly By Knight XPress. If you use them, you MIGHT get your order fulfilled but it will definitely take twice as long and cause you a lot of frustration.
Buyer Beware!
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