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Review 10/19/2009
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My wedding was on Saturday 9/19/09. The driver was to pick us up in a stretch Hummer at 6PM. He arrived at 637PM, long after most of the guests had left, thus defeating the purpose of us having a high profile vehicle. The driver did have the red carpet, as promised, but no disco ball, no complimentary champagne, no water or anything but hot club soda to drink. When I asked him about the drinks he told me it wasn't included in the package. I passed my blackberry up to the front for him to review the e-mail I pulled up between myself and one of their employees when we were working out the details of the day. The driver scanned the e-mail, and dismissed my request stating that the drinks came with a hourly rate package, not a transport. Nowhere in the chain of e-mail communique with their company did they specify a difference between the hourly rate and a transport. I told the driver this fact. He put the car in park on a busy Miami street, jumped out, opened up my door and confronted me in front of my entire wedding party. When I tried to diffuse the situation by telling him to forget it, and just to drive on, he demanded that I, the bride, produce a credit card for him to take an imprint of and sign it immediately or he would throw my wedding party out onto the street. He assumed that I would try to stop payment on the account, which was the furthest thing from my mind at the time. I asked was he serious, and he said "very". I didn't even think I had a credit card on me at first because what bride walks around with a wallet on her wedding day? Thankfully, one of my bridesmaids had removed my purse from my vehicle and brought it along in the limo with us so I had a card to give the driver. Humiliated, I signed the bill so we could stop the embarrassing display. He had second thoughts about what he did because after dropping us off at the reception site he tried to apologize. I didn't want to talk to him at that point but I e-mailed the company one week after returning from my honeymoon to find out why he did what he did. To date my e-mail has gone unanswered so it's safe to assume they take no issue with the unprofessional behavior of their driver and condone his actions.
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