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Review 5/3/2011
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Last week I contacted Paul Shikhvarger with Los Angeles International Gemological Laboratory with a question on an Item that I purchased over the internet. The item that I purchased was a diamond simulant and the company that I purchased from listed its properties as a very high grade item very close to a real diamonds makeup. After seeing several jewlers on a setting they each told me that it was just a CZ. I called the appraisers that had a sheet on the item, sent with its purchase, and I was not sure if this company was an entity in itself or if it was a sister company to the one selling me the item. I fond Paul on the Better Business Bureau's website as a like company in the same area. After speaking to Paul on the phone he asked me to scan the sheet and send it to him and he would review it and get back to me. I did what he asked and within an hour Paul was back to me with a detailed response on both the item, information sheet, and an explanation of why the jewelers said what they said and gave me a much more detailed view of the item. The customer service provided was exceptional and the knowledge base was presented back in clear and unassuming language. What really impressed me is that Paul spent his time and knowledge helping me without any thing in return. Paul, Los Angeles International Gemological Laboratory, thank you for your help! Anytime in the future that I am in need of an appraisal you will be the one that I call. Again, thank you.
Carl Baum
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