jianre h.'s review of Mwave.com

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Customer Reviews & Ratings
Complaint Posted 3/23/2011
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Review 3/23/2011
on 11/22/2010 I ordered this IDE adaptor. then I received the wrong item a week later, I called and shipped the item back, was promised a replacement item will be send via invoice # CS-1278607 on 11/30/2010. 3 weeks on 12/20/2010 later I have not received the item, i called and was told the item was OOS at the time and was again given another invoice #CS-1280970 1/5/2011 I called again telling them I have not received the item. They said they will file a claim with UPS. 2/17/2011 I called again and was told the claim was denied, I asked them as to why it was denied when there were no signature, they do not know nor care. I asked them to file another claim to ups asking for proof of signature of delivery. 3/9/2011 I called again and was told the 2nd claim was never filed, and was promise it will be filed. 3/23/2011 I called and was told the 2nd claim was denied. I have email transcript of ALL chats with the reps, and have repeatly asked for refund, the company simply denies.
 
 
 
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Additional Business Information
Hours   Phone   (800) 234-3358 Address   20159 Paseo Del Prado
Walnut, CA 91789
Website   http://www.mwave.com Email   customerservice@mwave.com
Contact   Harry Romero Other  
 
 
 
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