Customer Reviews & Ratings
Review Posted 6/1/2021
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Phil Clay and Travis Walker are the best in the business:) Good job Network Capital
I love Network capital. I have a Real estate Background and I know good 'outfits' from frustrating schleppy ones:) I am 62 yrs old and have seen it all, in business! I've run two companies in my day. I just had to stop today, albeit a few months after the fact....and praise the two men I worked with at NCap. I refinanced three homes at the same time. Phil Clay and Travis walker were unreal to work with. Rare rare rare. I spent more time dealing with Phil, but Travis was excellent as well. Phil was freaking amazing. Cannot say enough. I accidentally called Phil Clay with a refi question at 6 a.m. on a weekend !!, forgetting that my time zone was 3 hours ahead. wow. I felt awful, but he actually answered and was totally GRACIOUS. He ALWAYS answered my calls throughout the refi process quickly and usually picked up immediately. When he couldn't he called back in 5 minutes or less and a couple times he explained he just couldn't; but still called within 30 minutes. I was not an 'easy' client. I asked him to profile so many scenarios (and I have his answers still in my emails to prove how many times he crunched numbers for me so I could compare all the loan options against each other). He was SO patient and I must have asked his opinion 30 times, and he did his best to help me compare as well. This young man is exactly what ANY company OF ANY KIND, in America would love to employ. I would have hired him or Travis if I had run across either of them in any interview in my lifetime. WAY above average young men that have amazing PR skills, communicate well and are all about making the customer sense they are priority. They rep NC as a CEO would dream all their staff would. I know Phil and Travis are juggling many people, so this is masterful; that they pull this personal atmosphere off. Their jobs are very intense, and yet they come off calm cool and collected. They personify customer service. They make Network Capital look very very GOOD. The work ethic is so great to see at NC in 2021, when so many have gotten lazy and dependent not fulfilling their potential in America these days. Look for more men like these two NC!!! Phil told me that his manager is all about work ethic when he speaks to his people. So he deserves credit as well for leading well. who gives you their personal phone and says ; 'if you have any questions even on the weekend, call me'. That is Phil. The best mortgage person I have ever worked with. Any manager can call me any time if they want a personal review of these 2 young men beyond this writing. Lynn
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Hours   Monday - Friday: 7am to 7pm Saturday: 10am to 3pm Phone   (800) 925-0060 Address   5 Park Plaza, Suite 800
Irvine, CA 92614
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