Gloria M.'s review of Puretech Water Systems, Inc.

Puretech Water Systems, Inc.

Preferred Members
5.0 star rating 0 miles
My Garage Door Repairman - Plano, TX
5.0 star rating 0 miles
4.8 star rating 0 miles
Testing Testing
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Review Posted 3/21/2009
. 1
. 0
Review 3/21/2009
Unfavorable Review against PURETECH Water Treatment Systems.

Their customer service has no response or it is very slow respond. After initial installation in 2007, I called customer service and left messages on their voice answering machine but PURETECH never returned the call. Recently, during the freezing temperatures of early 2009, the outside PURETECH water assembly began to make odd noises. I called PURETECH and their customer service was slow to respond. It took several calls and around three days before they finally acknowledge the call. If the outside unit had continued to operate, the control valve assembly (a.k.a. the head) would have failed because the water inside the head froze and the cost for repair would have been just as much as a new system. After paying such an enormous amount of money for the entire PURETECH water treatment system, it does not seem their customer service is adequate to support such a product.

The system itself lacks engineering. During the cold freezing temperatures, the head freezes and I lose running water in the entire house.

Other than the above mentioned, it seems the PURETECH system does perform its function during the warm temperatures.
 
 
 
Was this review helpful? (25)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (949) 833-0028 Address   1702 McGaw Ave
Irvine, CA 92614
Website   http://www.lefay.us Email   jhatamkhani@yahoo.com
Contact   Hossein Hatamkhani Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.