Customer Reviews & Ratings
Complaint Posted 1/4/2012
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DO NOT USE Rapid Plumbing!!!
If you are a do it yourself type of person, this company is very much like that. I left for deployment for 7 months. My wife not knowing a thing about plumbing called for help on 2 clogged drains. 1 in the kitchen and another in a bathroom shower. After being charged $850 and only the kitchen sink repaired. I could have given my wife directions on the phone to get the kitchen sink fixed. Being afraid of the cost of repair and getting ripped off again, I called roto rooter and gave them an explanation of our current condition. We came up with an estimate and options if their attempts were not fruitful. 10 minutes after starting to clear the clog, he clears it and we are back in operation. If you decide to use them, I recommend you monitor your spending and do not hesitate to ask if the procedure they are using is applicable to the drain system that has the problem. I.E. Water jet is used for main lines and not shower or kitchen drains. This is what they did and over charged.
Business's response - on 1/5/2012
Hydro Jetting is an appropriate solution when clogs cannot be removed through traditional snaking. Such as heavy grease and sludge that has built up in pipes or drain lines over many years of washing dishes and soap scum buildup from laundry. A snake is used to remove a blockage in the line such as too many potato peels etc! A snake will not remove sludge. It just moves it around! That is when a hydro jetter is required to disolve sludge build up and flush it down a clean drain line or pipe. Since you are unhappy with the service please contact the manager and he will be happy to discuss it with you.
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Additional Business Information
Hours   We are available around the clock! 24 hours a day! 7 days a week! Phone   (800) 997-2743 Address   1260 North Hancock Street
Anaheim, CA 92807
Website Email
Contact   Gavin Hill Other  
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