Jessica G.'s review of Raw Natural Beauty

Raw Natural Beauty

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Review Posted 6/27/2008
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Review 6/27/2008
Raw Natural Beauty took care of my billing issue immediately.

2 months ago my daughter asked if she could use my credit card to order a sample of make-up. She told me it was only $4.95 and begged me to let her try it. A little over a month after I agreed to her request, I noticed an unexpected charge of $90 on my statement from Raw Natural Beauty.

Right away I contacted them to find out why the 2nd charge was billed and the rep explained that it was for the trial order that I placed. It turned out that the 1st order was not a sample but rather a trial of sorts.

When I explained to them that my daughter told me that it was a sample, the rep offered to show me the offer online while I was on the phone. She also re-sent a confirmation email that was sent to my daughter which explained that she would be biled after 30 days if she decided to keep the make-up.

When I told the rep that I couldn't afford the make-up and didn't approve the full purchase, the rep understood & issued me a full refund.

Although I do think the offer is not initially clear, I did appreciate their resolution. My daughter didn't read what she signed up for & I didn't take the time to double check. However, I have never dealt with a company that was so understanding and so willing to understand my situation & offer a full refund.

Before I spoke to RAW Natural Beauty, I was ready to file a BBBomplaint...but beacuase they were so understanding, I thought it was right to let you all know.
 
 
 
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Additional Business Information
Hours   Phone   (866) 603-9151 Address   2301 Rosecrans Avenue
El Segundo, CA 90245
Website   http://www.rawnaturalbeauty.com Email   mike@ibinc.com
Contact   Mike Shay Other  
 
 
 
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