Stacey F.'s review of Reliable Printing Solutions, Inc.

Reliable Printing Solutions, Inc.

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Customer Reviews & Ratings
Complaint Posted 3/11/2011
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Review 3/11/2011
My biggest piece of advice would be that if you are contacted by this company, JUST HANG UP. We ordered some ink and it was sent at the price that was stated. The prices sounded good and they told us we were under no obligation to buy again.
Suddenly, before we even had a chance to use up the other, they called and said that we HAD to receive and purchase a second shipment of 8 more cartridges. We told them we were originally told that we never had to buy again and that we did not want any more cartridges. On Feb 11, 2011, we received a box of 8 more and over a $400 bill, the first bill was $72 if that tells you how inflated the price became.
We called and had to talk to a Mr. Green. Apparently he is never at work, as he never returned a phone call and was never available. We kept calling and finally we pretty much got hung up on. "you have to talk to Mr. Green, ok, thanks, goodbye" click.
We finally got a response from an employee who "cornered the president last night as he was leaving" and they could reduce the bill to the same prices as the first one.
However, it took days and days of calling and lots of anger and frustration. We NEVER ordered a second set and in fact when we said we didn't want it, they sent it anyway.
Trying to contact anyone specific there is a joke. I am pretty sure this company is NOT reliable, at the very least they should change their name, and they have poor service. I am writing this on March 11, 2011. So basically it took a month to get this issue resolved. Altough, technically, they still have yet to fax us our reduced bill and the letter stating the account is closed.
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Additional Business Information
Hours   Phone   (888) 241-6899 Address   2230 Michigan Avenue
Santa Monica, CA 90404
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