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Review 6/2/2011
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I wish there was a way to provide a negative star. I had a very bad experience with this organization. I'm always skeptical about using an online company's services. I should have checked the BBB first. I placed my order for a basic resume and proceeded to fill out the questionnaire the company sent. Since I wanted them to completely do over my resume, I included as many details about my experience as possible, hoping the "professional resume writer" would know how to pull out the skills, knowledge and abilities that would help my resume "stand out" as they say. When I received the resume back, I was in shock. It took less than a minute for me to read over the resume and determine that the writer basically copied and pasted information from my questionnaire. I immediately contacted her back and told her I was not happy. Now this is where it becomes clear all they want is your money. If you receive a first draft, you are able to receive 75% of your money back. If you allow them to do any revisions to the first draft, your percentage back for a refund diminishes. This is of course what they push for. But I insisted they not touch the resume any further and refund my money. They tried to defer me to the next business day, but since their website provides a 24/7 Support phone number, I called. Wow! They tried to shuffle me around and when I insisted on a supervisor a very rude person calling herself Mary Wilson came online. She was irate with me as opposed to me being irate with her. Long story short, I insisted on a refund and asked for the mailing address for the company. They would not give me the information. It took a while, but I found them here on this site. Do not use this company's service for any reason. Based on the other reviews I read, you will probably not be satisfied. The resume writer even misspelled my name on my resume. If she can copy and paste my responses on the questionnaire, she should have copied and pasted my name to show that she was "trying" to pay attention. And all those testimonials on their website, easy to do. Here's one for my fictitious business: "The service that ATM, Inc provided was second to none. I am so happy with the results and would not hesitate to do business with them again in the future." Jon, Semi Valley, CA ........there, see how easy that was. All those testimonials are hogwash. Stay away!
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