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Business's response - by StefanoDon 11/6/2009
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In response to your complaint posted against our service, we would like to extend an apology for any inconveniences endured throughout the process of your move. Our company makes it a priority to assist and address all issues to the best of our ability as their moving coordinator/shipper agent.
Our office agreed to coordinate your move from Florida to Texas with pick up to be performed on the estimated dates of 10/27/09 to 10/28/09 and delivery to be executed on the estimated dates of 10/31/09 to 11/8/09. Our office does not believe in misleading or misinforming our customers and we have every intention to service the move on the dates requested; however, unavoidable delays may occur.
Our office will continue to work with the carrier on your behalf regarding the delivery of your household items and request compensation due to the inconveniences.
Should you wish to further discuss your move, please feel free to contact us at 800-715-4285; any customer service representative will be able to assist you.
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