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Review 8/29/2011
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Based upon my most recent purchase experiences, Diecast Models Wholesale is a ripoff. They sent me the customer damaged goods and then give me the run-around and old heave-ho when it came time to replace the damaged/defective item or refund my money. My problem is still not resolved. I have also come to the conclusion that those customer endorsements are PHONY and written by DCMW staff. I know no one who has had such a perfect and glowing customer experience with this retailer. I live in the mid-Atlantic north east of the USA and they take full advantage of the fact that I can't just get in my car and meet them face to face to resolve my problems. This retailer is bad news and that should be shared with any potential customer.
DCMW lures customers in with slightly lower prices than most retailers of diecast; however the prices are lower because the merchandise that they sell is defective. And because there is no one looking over their shoulders, they use phony/deceptive business practices such as the (alleged) PHONY and BOGUS customer endorsements and they give their customers the run-around when they attempt to return defective products and/or get money returned.
I will add that this is the third California based diecast vendor with whom I have had a very negative customer experience with regarding returns of damaged/defective merchandise within the last 16 months. The other two are Exoto in Los Angeles and DiecastFast who list their location in the same area of LA as Exoto. I know it sounds paranoid, however each of these vendors engages in the exact same deceptive, bogus and disingenuous behavior and treat their customers the same way. I would not be surprised if we found out that they are actually the same company doing business under several different names. I have seen this before, especially when it comes to unscrupulous retailers giving customers such shotty treatment. I think that it is imperative that we pass the word amongst all of the collectors we know and meet. A bad reputation as a business that mis-treats its customers is a hard thing to overcome. DCMW is not to be trusted and that should be told to anyone contemplating buying merchandise from them. It appears that this is the best approach to stopping the next person from being ripped off. I wish that someone had told me about them before I spent my money.
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