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Tremendous hair loss and hard to rinse
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I followed the instructions closely and applied so much of the remaining color, and then I used the shampoo and conditioner provided for after coloring. My hair felt like plastic, like it had a coating of glue or wax on it. I spent 30 minutes or so under the shower trying to rinse it off, the color just would not rinse. I almost told my husband to call 911.
1 month after the coloring, I lost a lot of hair overall. The amount of my hair decreased by 1/3rd and I already have thin hair. I am very scared and I will not be using this color again.
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Business's response - by Monica H.on 8/2/2016
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Hi Rose - We sincerely apologize that your hair felt like plastic after your color application. We’re also sorry to hear that you experienced hair loss after using our hair color, as this is a very unusual reaction. We’ve reached out to you via private message to discuss how we can best assist you.
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