Complaint
Posted 2/6/2012
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1 Review
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0 Question
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36 Profile Views
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0 Answer
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Trustlinker since 02/06/12
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can't reach customer service!
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Something is just terribly wrong with the customer service of this company! I have a minor problem with the portable hard drive that I bought - the power supply cable broke and I need a new one. Since the product has the warranty, I tried to conta... Read More »
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Complaint
Posted 3/16/2010
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1 Review
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0 Question
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81 Profile Views
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0 Answer
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Trustlinker since 03/16/10
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Astoria, NY
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Review 3/16/2010
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I sent in 2 rebates to Acomdata (in the same envelope) last September 09.
I had to hound the retailer to contact Acomdata on my behalf because Acomdata wouldn't respond. Acomdata then sent me ONE of my rebates 8 months later. They claim outright... Read More »
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Review 8/20/2009
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Claimed support of windows Vista with their Enigma drive the drive only works on 32 bit not 64 bit because they don't have digitally signed drivers. Support never replied to my tickets and i sent in 2. Horrible support. They need to be more specif... Read More »
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Business's response - on 3/17/2010
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Hello Jeff,
It is true that the Enigma drive initially didn't offer support for Windows 64 bit but the problem has since been corrected. We released a fix about 9 months ago our our website and since then all new drives shipped from our factory w... Read More »
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Review 4/26/2009
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Horrible technical support. Will not reply. Faulty product. Read More »
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Business's response - on 3/17/2010
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Hello Mark,
We are very sorry to hear that your Acomdata product is giving you trouble and we apologize about the situation. We understanding that your complaint was from quite awhile ago but if you'd still like assistance please send an email to... Read More »
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